Shipping Policy
Welcome to Mireluxavo. This Shipping Policy details the dispatch procedures, transit expectations, costs, and regional limitations governing order deliveries placed on our online store. Operating out of Sheung Wan, Hong Kong, our business is committed to maintaining complete transparency regarding parcel delivery to align fully with search engine advertising rules and local statutory requirements.
Section I: Regional Service Boundaries
Mireluxavo conducts commercial operations exclusively within the Hong Kong Special Administrative Region. All dispatch activities, courier handling, and doorstep deliveries are restricted strictly to physical street addresses located inside Hong Kong. We do not accept orders intended for international destinations, nor do we ship to overseas territories or forwarding facilities outside local boundaries. Any order submitted with a delivery address beyond Hong Kong will be canceled automatically.
Section II: Transparent Delivery Costs and Charges
We believe in complete pricing clarity without unexpected fees during the purchasing process or upon parcel arrival.
- Shipping Costs: HK$0. Every order placed on our online store platform qualifies for zero delivery fees.
- Hidden Charges: We do not add processing fees, handling charges, packaging surcharges, or fuel fees at checkout or delivery.
- Total Payable Amount: The total cost displayed on your official order confirmation message represents the exact final payment required upon doorstep delivery.
Section III: Payment Method and Collection Workflow
Our store operates exclusively on a Cash on Delivery (COD) arrangement across all service areas.
- Doorstep Settlement: Full payment is collected in person by our courier when the parcel arrives at your specified address.
- Local Currency Acceptance: All payments must be settled in local currency upon physical parcel handover.
- System Security: Because payment occurs physically during parcel exchange, our store systems do not request, process, or store electronic payment cards or electronic banking credentials.
Section IV: Delivery Timeline and Fulfillment Stages
Orders are processed sequentially through defined operational stages to ensure accurate parcel dispatch.
- Order Preparation and Packaging Stage: Takes 1 business day from the time an order is recorded in our system. During this window, our facility staff verifies product availability, conducts quality reviews, and packs the dress item.
- Transit Stage: Takes an additional 1 to 2 business days following handover to our local courier partner.
- Total Operational Window: Complete delivery occurs within 2 to 3 business days from original order placement.
- Working Days: Delivery schedules apply strictly Monday through Friday, excluding public holidays recognized across Hong Kong.
Section V: Order Tracking and Status Notifications
Following order placement, customers receive electronic confirmation messages detailing purchase specifics. When the dress item transitions from packaging to active transit with our courier partners, operational updates are issued via email messaging. Customers can reach out to our support channels at dress@mireluxavo.com during active working hours to check delivery status updates.
Section VI: Order Cancellation Terms
Customers retain the option to cancel an order only while the package remains in our direct physical possession prior to courier handover. Once an item undergoes dispatch and enters active logistics handling, order cancellation is no longer possible. Under these circumstances, delivery must proceed to completion at the designated local delivery address.
Section VII: Handling Undelivered Parcels and Address Accuracy
Buyers are responsible for submitting complete and accurate address details at checkout. If a delivery attempt fails due to incomplete address records or recipient unavailability, our courier partner will attempt a follow-up delivery. If a parcel remains unclaimed, it returns to our facility, and our support team will contact the buyer via email message to resolve the delivery issue.
Section VIII: Statutory Compliance and Governing Regulations
Our shipping procedures adhere strictly to relevant Hong Kong legislative standards, including the Sale of Goods Ordinance (Cap. 26 of the Laws of Hong Kong) , ensuring items delivered match purchase descriptions, and the Personal Data (Privacy) Ordinance (Cap. 486 of the Laws of Hong Kong) , safeguarding customer contact information gathered solely for local delivery purposes.
Section IX: Support Communication Channels
For inquiries regarding dispatch schedules, delivery updates, or shipping policies, our support representatives remain available:
- Email Address: dress@mireluxavo.com
- Service Hours: 10:00 AM to 5:00 PM HKT, Monday through Friday
- Registered Physical Location: Lee Kee Commercial Building, Queen's Road Central, Sheung Wan, Hong Kong