Section 1: General Agreement Overview
Welcome to our official website. By browsing, accessing, or making a purchase on this website, you agree to follow the rules and terms outlined in this agreement. These terms protect both you as a customer and us as a merchant. If you do not agree with any part of these conditions, please refrain from using our online platform. We reserve the right to update or modify these terms at any time without prior individual notice. Continued use of the platform after updates implies complete acceptance of the updated document.
Section 2: Regional Availability and Scope
Our business operates strictly within the region of Hong Kong. All sales, delivery services, customer support functions, and related business activities are exclusively limited to addresses located inside Hong Kong. We do not accept orders or ship items to international locations or destinations outside this specified territory. By placing an order, you confirm that your delivery address is valid and situated within Hong Kong boundaries.
Section 3: Product Ordering and COD Payment Terms
We aim to keep our buying process clear and straightforward for every user.
- Payment Method: We operate using Cash on Delivery (COD) only.
- Payment Collection: Full payment is collected directly at your doorstep at the moment of parcel delivery.
- Transparent Pricing: There are no hidden fees, extra service charges, or added shipping costs. The price shown at checkout is the precise total amount you pay upon delivery.
By placing an order, you confirm your commitment to accept the package and provide full cash payment to the courier representative upon arrival.
Section 4: Shipping, Packaging, and Delivery Timelines
We handle every incoming order promptly to ensure timely arrival at your doorstep.
|
Stage |
Duration |
Details |
|
Order Packaging & Shipping |
1 Business Day |
Preparing, checking, and packing your order for handover to logistics. |
|
Product Transit |
1 to 2 Business Days |
Transportation of the parcel via courier services to your address. |
|
Total Delivery Timeline |
2 to 3 Business Days |
Total time expected from order confirmation to final delivery. |
Business days refer strictly to Monday through Friday, excluding public holidays recognized in Hong Kong.
Section 5: Order Cancellation Guidelines
Order cancellations depend on the current processing status of your package:
1. Before Dispatch: You may request to cancel your order as long as the item remains in our facility and has not been handed over to our logistics partner. To cancel, contact customer support immediately.
2. After Dispatch: Once your package is handed over to logistics and transit begins, cancellation is no longer possible. The delivery process must be completed, and the parcel must be received at the designated address.
Section 6: Return, Replacement, and Inspection Policy
We want every shopper to feel confident in their purchase. We offer a 30-day return policy, which begins on the exact day your item is delivered.
Eligibility for Returns
Returns are accepted exclusively if you receive a product that arrives damaged or incorrect.
Step-by-Step Return Flow
- Notification: Email our support team at dress@mireluxavo.com within 30 days of receiving your package.
- Free Pickup Arrangement: We will schedule a return pickup from your address at zero cost to you. Return transportation fees are fully covered by us.
- Inspection Window: Once the returned item reaches our location, our staff takes up to 24 hours to inspect its condition.
- Resolution Path:
- If the item passes inspection and a duplicate is available, we will dispatch a replacement item at no extra cost.
- If the item is damaged beyond repair or out of stock, we will issue a full refund.
Section 7: Bank Transfer Refund Process
Because we operate using Cash on Delivery, we do not store customer banking or card details on our servers.
- Detail Collection: When a refund is passed, our team will contact you via email to collect your valid bank account details.
- Issuance: Upon receiving your details, we initiate the payment directly via standard bank transfer.
- Processing Time: It takes between 5 to 6 business days for refunded funds to reflect in your bank account, depending on your individual banking service provider.
- Restocking Fees: We charge $0 for restocking. There are zero deductions or restocking penalties applied to passed refunds.
Section 8: Customer Responsibilities and Mindset Changes
Please make your selections cautiously prior to confirming your order.
Important Notice: We do not accept returns, exchanges, or refund requests resulting from a customer's change of mind, personal dislike of style, or incorrect size selection made by the buyer. Please confirm all order details thoroughly before finalizing your purchase on our store.
Section 9: Consumer Protections and Hong Kong Governing Law
These Terms and Conditions are governed by and constructed in accordance with the laws of Hong Kong. Key regulations applicable to transactions on this platform include:
- Sale of Goods Ordinance (Cap. 26): Assures that products delivered match descriptions and meet standard merchantable quality requirements.
- Personal Data (Privacy) Ordinance (Cap. 486): Ensures that customer bank details and personal information collected for order fulfillment and refunds are protected and processed confidentially.
Any legal dispute or claim arising from the use of this website shall fall under the exclusive jurisdiction of the courts of Hong Kong.
Section 10: Customer Support Contact Information
Our dedicated support team is available to assist you with order inquiries, return processing, or payment questions.
- Email Support: dress@mireluxavo.com
- Operating Hours: 10:00 AM to 5:00 PM HKT
- Working Days: Monday through Friday (Closed on weekends and public holidays)